BFL® World leader and owner of the I.P.E® brand.

Frequently asked questions

As experts in the field of rising damp solutions, BFL® International are committed to excellence, and our technical expertise is backed by professional, top-quality customer service. Whether you want to ask a question  or need to return a product, we are here to help, and will respond promptly.  Our commitment to you is based on three main principles: to respond to your requests quickly and efficiently, to minimise inconvenience by finding a rapid solution to your problem, and to guarantee satisfaction. Because your trust is our absolute priority.  For more information, please see our FAQs.

General and technical information

Who is BFL® International and why choose your solutions?

BFL® International specialises in innovative solutions for rising damp. For over 15 years, we have been developing and manufacturing a high-tech device in Europe: the I.P.E® Pro+, designed to permanently stop rising damp in walls.

When you choose BFL® International, you are placing your trust in:

  • Unique expertise: pioneers in electromagnetic technology applied to damp treatment, with thousands of successful installations in France and internationally.
  • Proven solutions: effectiveness validated by official reports, prestigious references (historic and diplomatic monuments, museums) and documented customer feedback.
  • A sustainable and respectful approach: no invasive work, no chemicals, a solution that is safe for health and the environment.
  • Professional support: training, technical support and personalised follow-up for installers, as well as for individuals who want to protect their homes in the long term.

👉 With BFL® International, you benefit from a reliable solution, guaranteed for 30 years, which combines technological innovation and ease of use.

Contact us to find out how I.P.E® Pro+ can solve your damp problems.

Is the I.P.E® Pro+ suitable for both private individuals and professionals?

Yes. The I.P.E® Pro+ has been designed to meet the needs of both private individuals and building professionals.

👉 For private individuals, the device offers a simple and durable solution to put an end to rising damp without heavy work or chemicals. It can be quickly installed in any type of dwelling (old house, new build, apartment block) and starts working within weeks to gradually dry out the walls. The result? A healthier home, protected from damp and its consequences (mould, material deterioration, discomfort).

👉 For professionals, I.P.E® Pro+ is an innovative, premium solution that is easy to integrate into a comprehensive damp treatment package. Its quick installation, 30-year guarantee and technical legitimacy make it a strong selling point and a guarantee of confidence for end customers.

Contact us to find out how I.P.E® Pro+ can be integrated into your project.

What does I.P.E® Pro+ treat and how does it work in my home?

The I.P.E® Pro+ treats a very specific problem: rising damp.

This phenomenon occurs when water in the ground rises through the walls by capillary action, causing persistent dampness, saltpetre, peeling plaster, musty odours and gradual deterioration of the building.

The I.P.E® Pro+ acts directly at the source. Thanks to the audio frequencies it emits, it destabilises and separates the water molecules present in building materials: instead of rising, the moisture naturally returns to the ground.

This process allows the walls to dry out gradually, without invasive work or chemicals.

In practical terms, in a home:

  • The walls become drier and more stable.
  • The coatings (paint, plaster, render) last longer.
  • Indoor comfort is improved (less condensation, odours and mould).
  • The value of the property is preserved.

In summary, I.P.E® Pro+ permanently eliminates rising damp and provides long-lasting protection for the health of the building and its occupants.

Contact us to find out if your home is affected by rising damp.

In what kinds of buildings can the I.P.E® Pro+ be installed?

The I.P.E® Pro+ is designed to adapt to a wide variety of buildings, whether old or modern. Its simple, non-invasive installation makes it a universal solution for rising damp.

The device can be installed in:

  • Detached houses: old stone buildings, recent houses or traditional constructions.
  • Apartment buildings and ground floor flats: ideal for permanently drying out walls affected by rising damp.
  • Public or commercial buildings: schools, offices, business premises requiring long-lasting protection.
  • Historic monuments and sensitive heritage sites: thanks to its non-destructive technology, the I.P.E® Pro+ respects materials and requires no drilling or heavy work.

Whatever the type of building, the I.P.E® Pro+ acts directly on the damp present in the walls, stopping the problem at source.

How do I obtain a quotation?

Simply fill out our contact form or contact us directly by phone on +33 259 100 366 or by email at contact@bfl-international.com. Our teams will respond quickly with a personalised quote tailored to your project.

👉 Request a quote

How to install an I.P.E® Pro+ ?

Installing the I.P.E® Pro+ is quick and easy, but a few precautions must be taken to ensure its effectiveness.

👉 Installation:

  1. Choose the location: on a load-bearing wall, ideally centred in the home, between 35 and 65 cm from the floor.
  2. Prepare the surface: the wall must be clear (no wood, plasterboard or thick covering between the device and the wall).
  3. Drill the holes: use a drill fitted with a 5 or 6 mm drill bit to make two holes 10 cm apart horizontally.
  4. Insert the plugs: insert the plugs provided, then fix the screws at right angles.
  5. Install the device: position the I.P.E® Pro+ on the wall, with the power supply and LED indicators on the right-hand side.
  6. Connect the power supply: plug the adapter into a nearby power socket and connect the jack to the device.
  7. Check operation: the red LED indicates that the device is powered on, the green LED confirms that it is in operation

👉 Precautions:

  • Avoid exposing the device to direct sunlight or heat sources.
  • Ensure that there is nothing (pipes, metal beams, cables) within 30 cm of the device.

Each device comes with a detailed technical file, a mounting kit and all the necessary instructions.

And of course, the BFL® International teams are available to assist you if you have any questions about the installation or operation of the device.

How can I observe the results obtained by the device?

I.P.E® Pro+ acts deep within the walls to block rising damp and gradually dry out the building. Results appear between 6 and 12 months, depending on the ventilation of the house, the building materials and the initial degree of rising damp.

👉 What visible signs can be expected?

  • After 3 to 8 months, it is common to see whitish marks appear on the interior or exterior walls. These are saltpetre (nitrate and sulphate salts) released by the wall.

These deposits indicate that the process is working: the wall is drying out from the inside and expelling the accumulated damp. This phenomenon is temporary and disappears once the drying process is complete and the walls have been brushed.

👉 What changes will you notice in your home?

  • The smell of damp will decrease over the months.
  • The feeling of cold will disappear in rooms affected by rising damp.
  • A healthier environment: better indoor air quality and increased comfort.

👉 Drying times to remember:

  • The first effects can be seen after 3 to 4 months in some cases.
  • Most buildings are completely dry within 6 to 12 months.
  • After 12 months, regardless of the type of house or building, the drying process is complete.

What is the warranty on the device?

Each I.P.E® Pro+ comes with a 30-year manufacturer’s warranty, provided when the device is shipped. This warranty covers the repair or replacement of the device in the event of a malfunction.

In accordance with European standards, the power supply is covered by a 2-year warranty.

Maintenance

Does the device require maintenance?

No. The I.P.E® Pro+ does not require any special maintenance.

To ensure it is working properly, simply check from time to time that both LED lights are on:

  • The red LED indicates that the device is powered on.
  • The green LED confirms that the audio frequencies emitted by the device are properly being released.

In terms of maintenance, simply wipe with a soft cloth to remove dust. No other action is necessary.

What do the LEDs on the I.P.E® Pro+ device mean?

The I.P.E® Pro+ has two indicator lights:

  • The red LED indicates that the device is powered on.
  • The green LED confirms that the audio frequencies emitted by the device are properly being released.

A quick glance is all it takes to check that your device is working properly.

What happens if one of the two LEDs goes out?

If the red LED or green LED goes out, or if both LEDs are off while the device is powered on, this means that the I.P.E® Pro+ is no longer functioning properly.

In this case, contact BFL® International as soon as possible:

Our technical teams will assist you in restoring your device to proper working order.

Customer service

How to contact customer service ?

For assistance, you can contact BFL® International:

Our teams are available to answer your questions and provide you with prompt assistance.

What happens if I receive a faulty device?

If you encounter any problems with the delivery of a device, you can contact BFL® International:

Our teams are available to answer your questions and provide you with prompt assistance.

What are the delivery times?

Our devices are shipped worldwide within a maximum of 15 days.

Wherever you are, you will receive your device quickly and safely.

Partnerships

I want to become a distributor. How do I do that?

BFL® International relies on a network of professional partners to distribute I.P.E® Pro+ worldwide.

Becoming a distributor means benefiting from a unique and innovative product, comprehensive technical and commercial support, and the strength of a brand renowned for its expertise.

If you would like to join our network, fill out the form now: Become a distributor

Is there any training on the products?

Yes. BFL® International offers free product training for all new distributors and partners.

These comprehensive sessions allow you to discover in detail how the I.P.E® Pro+ works, get all the answers to your questions, and become a true product expert.

👉 The goal: to give you all the technical and commercial keys to easily integrate the I.P.E® Pro+ into your projects and support your customers with confidence.

Is there any technical training available on rising damp?

Yes. BFL® International offers free technical training courses on rising damp pathology for all new distributors and partners.

These in-depth sessions cover the subject of rising damp in detail, from a technical and scientific perspective.

👉 You will learn how this phenomenon affects buildings and how I.P.E® Pro+ can eliminate it effectively and permanently. The aim is to give you all the knowledge you need to understand the problem in depth and reassure your customers with clear and accurate explanations.

Does BFL® International grant exclusivity rights for specific countries?

Yes, but not systematically. At BFL® International, exclusivity cannot be bought, it must be earned.

It may be granted based on the partner’s commitment and performance.

We can work either on an exclusive or non-exclusive basis, depending on the partner’s profile and results.

Do you provide sales support tools?

Yes. All our distributors receive a comprehensive set of sales support materials to promote the I.P.E® Pro+ effectively.

We provide:

  • detailed technical files,
  • warranty documents to give to customers,
  • flyers and promotional materials tailored to private individuals,
  • reports and references proving the effectiveness of the device.

👉 And much more: each partner receives personalised tools to present the I.P.E® Pro+ professionally and answer all their customers’ questions. By becoming a BFL® International partner, you will have all the technical and commercial resources you need to develop your business around an innovative and exclusive product.